Q: Do you have a minimum printing order?
A: Yes. Our minimum order for printing is $24.95 plus tax.
Q: What type of files can I send?
A: Please send photo images at a resolution of 300 dpi. Preferably a ".jpg" or ".tif" file.
If your logo is in Microsoft publisher or Microsoft word documents please send the original image out of the program, or PDF the page in a hi-resolution image and send that.
Q: If I'm sending a Publisher file for my custom artwork, should I compress it with
A: While we can work with either type, we prefer to get the normal, uncompressed file. Please do not use Publisher's "Pack and Go" feature. If you are sending Publisher files with linked graphics (generally NOT recommended in Publisher), please gather all the associated files into a single Zipped file, and send us that. Compressing files with Winzip or PK Zip (or StuffIt on the Mac) is also the preferred method for Quark, Pagemaker, Illustrator, InDesign or any file with linked graphics. If you are using a font that is not included with Publisher, please send it along with your Publisher file. You can either Zip them together, or upload the font as an additional file upload (or include it on cd or zip-disk if you are sending files via mail.
Q: What is the setup fee and what does it include?
A: The standard setup fee is $15.00 on postcards, $10.00 - $25.00 on Business cards, $25.00 on Magnets - This is a one-time fee unless changes are made to future orders. Custom design is $65.00 per hour.
Real Estate Agents - Can choose one of our Corporate Real Estate Company specific layouts
and pay NO DESIGN fees. Some restrictions apply.
Microsoft Word, Microsoft Publisher, Powerpoint and Works files will be subject to a setup fee, minimum $10.00, But will also be subject to $65.00 per hour design fees depending on work to be done.
*FREE Setup and design is on basic standard layouts only. *Returning customers/
Re-orders - Any changes or edits to past orders will be subject to standard design fees. Free setup on new business card, postcards, and notepad orders is based on single orders - multiple orders or multiple designs are subject to additional design charge.
Standard setup charge applies for any and all orders if canceled.
Q: What if I decide to cancel my order?
A: If you cancel your order before a proof is supplied, you will not incur any charges.
If you cancel your order after a proof is supplied, you will incur a minimum charge of $25.00 or Hourly rate depending on design time.
If you cancel your order after the product has been sent to production, you will be responsible
for the entire order.
Q: How do I save a PDF for color printing?
Q: Why does the color of my job look different from the last time I ordered the same job?
A: Due to the nature of offset printing & 4 color process gang runs, a slight color shift may
occur through-out the press run, and from one printing to the next. We do try our best for consistency, but can not guarantee exact color match on gang runs. Click here for samples
Q: What is a Gangrun?
A: A gang run is where we group many jobs together on one press run to give you the best
price possible. Business cards may run 40 to 50 on one sheet, postcards may run 6 - 10 on a sheet on so on. By doing this the customers split the cost of setups, film, plates, runtime and more.
Q: How well will my job match what I see on my monitor?
A: Most people are surprised at how well their job matches what they see. But because of
wide differences in monitor calibration and the different technologies used, some printed colors may not exactly match the colors on your specific monitor.
Q: What about privacy and security?
A: No information we collect for order processing or from inquiries is shared with any other company or websites. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times. Most experts consider that ordering securely on the Internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for Internet use and limit your liability in the case of fraudulent use of your card.
Q: What size are the notepads?
A: Standard notepads are 3½ x 8½
Q: How many sheets are in a single notepad?
A: There are approximately 25 sheets per notepad.
Q: What kind of paper will my job be printed on?
A: All notepads are printed on a 20#/50#, 96 bright white offset.
Business cards can be on 14pt, 16pt Glossy with UV Coating or a 16pt NON Coated Matte finish.
Rush orders available on a 10pt gloss with UV Coating
Q: Will I see a proof before you print my product?
A: Yes! Your job will NOT be printed until we have on file your WRITTEN (such as: email message, fax) approval of the job; verbal approval (such as: telephone conversation, voice mail message) will not be adequate.
Q: How many proofs can I receive?
A: Up to 3 proofs if absolutely necessary. Please proof carefully. Each proof thereafter will be an additional $15.00.
Q: After approving my proof, how long does it take to receive my product?
A: Depends on the product ordered. Please ask when placing order
Q: If a designer has designed my notepads for mean and I need to send you files.
How do I indicate that to you?
A: You will note in additional info "Artwork to be emailed or mailed on disk"
Q: How do I get my images (photo and logo) to you?
Q: I ordered several days ago but I still don't have a proof.
A: Please check your junkmail folder in case your emailed proof fell into it.
Q: Will I always receive exactly the quantity I order?
A: Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for 5% over/under run.